Terms and Conditions
1. ABOUT SHIPPING AND DELIVERIES
1.1 Shipping destinations:
We send express to almost the entire metropolitan area (Cartago, Heredia, Alajuela and San José). We deliver to the whole country by Mail (including Limón, Guanacaste, Puntarenas) these selected gifts. Check some restricted areas here
1.2 Delivery times:
Gifts are delivered during daylight hours. We can deliver between 9:00 am and 5:00 pm. We offer the possibility of making deliveries in an established period of time such as the morning (9:00am-1:00pm) or the afternoon (1:00pm-5:00pm) except for Fridays. Despite this, we do not We can offer a gift delivery service at a specific or approximate time. Hire our services! We will keep you informed throughout the shipping and delivery process! Purchases made after 4:00 p.m. (GMT-6) for next-day delivery will be made late (1:00 p.m.-5:00 p.m.) without exception. Shipped outside the city takes D+1-5 APPROXIMATE business days after shipment. the gift will be sent days before so that it arrives approximately on the selected date; In these areas we cannot offer gift delivery on specific dates or times, so the time in some cases may be longer. The delivery is subject to the carrier's own policies. See more information at 👉 https://bit.ly/3L0fLBY ⚠️On special dates such as Valentine's Day, among others, all deliveries will be made between 8:00am-4:30pm during the day without an approximate time due to high demand. It also applies to the 2 days prior to the special date. These must be done well in advance, so we cannot offer same day delivery. NEED TO GIVE A LAST MINUTE GIFT? 🤔⏳ We have two perfect options! Enter those links and discover how they work! 1️⃣Virtual gift card with various amounts to choose from ¢15,000-¢100,000. https://saboreandocr.com/products/tarjeta-de-regalo-virtual 2️⃣Gift Notice https://saboreandocr.com/products/copia-de-ex01-impresion-de-mensaje
1.3 Cost of shipments:
From ¢ 3,300 to ¢6500.
1.4 Shipping Policy:
The client must clearly provide the requested information of the recipient, this includes the recipient's phone number, this field is required to make the delivery without problems, the call will be made so that the delivery person can locate the person or place or another situation; Despite this, calls are not always made. If you do not provide complete recipient information, the order will be canceled immediately and we will issue a refund (see refund terms). For this reason, we ask you to make sure that you write all the address information correctly and give us a contact telephone number with the recipient. If the person is not there, or if they are busy, the gift is delivered at reception, or to whoever can receive it at the time without prior notification to the client, or to whom the recipient authorizes, be it a friendly neighbor, security officer, etc. We do not take 📸 photographs at the time of delivery. We will always keep you informed of the delivery, you will receive a notification when the order is en route, and once delivered. If you are unable to deliver to the person or a third party in the first 10 minutes, you must pay another shipment to deliver to another site that you indicate, and be able to mobilize the delivery person (no exceptions are made even if the delivery is within a short distance). In malls or places without parking, for example Banco Costa Rica San José downtown, the recipient must go out on a public street to receive the obs team.
2. ABOUT THE PRODUCTS
2.1 Service life
We always recommend fresh or highly perishable products to be consumed immediately or on the same day. Or refrigerate it maximum 24 hours. Saboreandocr® is not responsible after delivery. (claims are not accepted once received by the addressee), likewise after being placed in the Costa Rican Post Office.
2.2 Presentation of the product
Any message, note or letter that you want to add must cancel the additional corresponding value per print + envelope. Style of the Balloons, bases, as well as brand of wines or other products may vary (similar products will be provided), but always stick to the design of the arrangement. We do not have a photographic service . Our 📸 are our own, without filters or retouching! You can be sure of receiving the gift as is (image / description), with the requested changes.😉. To avoid long delays in delivery and others due to the volume of orders, we do not provide this service. The gift may come packed in a cellophane bag, with a design subject to availability. Some gifts are offered to be sent out of town (by post from Costa Rica), they may have some fresh product (fruits, flowers, dairy products, etc.), in these cases we will automatically replace them with long-life products without prior notice.
2.3 Changes or modifications
You can write to us to verify if it is possible to make the changes or not. In case of making the purchase through the website, you must first write to whatsapp once we authorize the change, write it down in "additional instructions" and indicate the order #, to be able to relate it . Otherwise, any inconvenience we are not responsible for not making the change.
2.4 Can I add a gift to the arrangement?
We do not transport details outside of those prepared by Saboreandocr®.
2.5 Arrangements for Diabetics or people on a Diet
We have some healthy options for people on a diet or diabetics Here , or you can ask us about the possibility of putting together a box for another type of diet such as Keto etc. We can recommend the Florist section.
2.6 Gift Cards
Yes, Saboreandocr® offers you from 15,000, they must be used in full (credit, cash back, or cash exchange does not apply).
3. HOW CAN I PAY MY ORDER?
You can select your preferred payment method at checkout.
We accept secure payments for local and international customers through credit cards , debit cards and PayPal (exchange rates and PayPal fees will be included). We also accept offline payments by bank transfer , Sinpe Móvil and bank deposit , as well as at authorized points ( servimas, Tucan, Rapibac, Bn services or ATMs ). We accept all cards including AMEX and CREDIX . Payments are in advance, not We accept cash.
3.1 Purchase points
You can make both your purchase and payment ridiculously easy through our website, Whatsapp and Messenger. We have secure systems for you to make the payment by your preferred method.
Please note that an additional exchange fee may apply if your currency is not the Costa Rican colon.
4. RETURNS AND REFUNDS
Your 100% satisfaction is important to us.
If you are not satisfied with the conditions of the service, Saboreandocr® reserves the right to provide it, so it proceeds with the return. The client wishes not to receive the service and notifies at least 1 business day from the delivery date (does not apply in special dates or corporate details). Presents negative/offensive behaviors against our company or clients, in addition to any discrimination based on race, sexual preference, politics or religion; Saboreandocr® reserves the right of admission for which the refund is made. If due to a typographical or verbal error by our company regarding the amount of a product, the client must cancel the difference, otherwise Saboreandocr may determine not to provide the service even when the customer has already made the payment. so the refund will proceed within the stipulated time. Any refund whose payment is processed by card, the client must assume the costs of bank commissions, for which the corresponding percentages will be deducted. Saboreandocr is not responsible for the gift when it is sent by Correos de Costa Rica , in case of loss of the package, the resolution and refund time will be attached to the policies of Correos de Costa Rica, which can even last 3 months.
Refund or return process is carried out within a period of 24 business hours + the time that the bank takes if applicable. except when sent by Correos de Costa Rica it can take up to 3 months.