Love from the Heart Box

Frequently Asked QuestionsDownload Content1. ABOUT SHIPPING AND DELIVERIES

1.1 To which destinations do you send?

We send express to almost the entire metropolitan area (Cartago, Heredia, Alajuela and San José). We deliver to the whole country by Correos de Costa Rica (All other areas not included in the express service, in addition to Limón, Guanacaste, Puntarenas) these selected gifts. See more information at 👉 https://bit.ly/3L0fLBY ⚠️ Check out some restricted areas here We also ship outside of Costa Rica, to more than 200 countries around the world, to see the gifts enter here.

1.2 Do you have a physical store to go buy or pick up directly?

🛒 We are an E-commerce. Unfortunately we do not have any store where you can come to pick up or take a look at our gifts. Of course, we deliver throughout Costa Rica from ¢3000 😊.

1.3 How long does it take to deliver?

Gifts are delivered during daylight hours. We can deliver between 9:00 am and 5:00 pm. We offer the possibility of making deliveries in a set period of time such as the morning (9am-1pm) or the afternoon (1pm-5pm). Despite this, we cannot offer a gift delivery service at a specific or approximate time. .Hire our services! We will keep you informed throughout the shipping and delivery process! Purchases made after 4:00 p.m. (GMT-6) for next day delivery will be made late (1pm-5pm) without exception. Shipped by Correos de Costa Rica takes +1-4 business days APPROXIMATELY after shipment , the gift will be sent days before so that it arrives approximately on the selected date; In these areas we cannot offer gift delivery on specific dates or times. The shipment is subject to the carrier's own policies, so the time in some cases may be longer. See more information at 👉 https://bit.ly/3L0fLBY ⚠️On special dates such as Valentine's Day, among others, all deliveries They will be held between 8am-4:30pm during the day without an approximate time due to high demand. It also applies to the 2 days prior to the special date. These must be done well in advance, so we cannot offer same day delivery.

1.3 DO YOU NEED TO GIVE A LAST MINUTE GIFT? 🤔⏳

We have two perfect options! Enter those links and discover how they work! 1️⃣Virtual gift card with various amounts to choose from ¢15,000-¢100,000. https://saboreandocr.com/products/tarjeta-de-regalo-virtual 2️⃣Gift notice https://saboreandocr.com/products/copia-de-ex01-impresion-de-mensaje

1.4 How much does shipping cost?

The express service starts at ¢ 3,000 . Some gifts require transportation by vehicle, so it has a differentiated price. Shipped by Post from Costa Rica from ¢ 4,995 (rate based on the size of the gift)

2. ABOUT THE PRODUCTS

3.1 How long do the strawberry arrangements last once received?

We always recommend fresh or highly perishable products to be consumed immediately or on the same day. Or refrigerate it for a maximum of 24 hours, however Saboreandocr® is not responsible after delivery, likewise after being placed in the Costa Rican Post Office. Some gifts are offered to be sent outside the city (by Costa Rican Post Office), they may have some fresh product (fruits, flowers, dairy products, etc.), in these cases we will automatically substitute long-lasting products without prior notice.

3.2 Can I make any changes to the gifts?

You can write to our WhatsApp to verify the possibility or not of doing it.

3.3 Can I add a gift to the arrangement?

We do not transport details outside of those prepared by Saboreandocr®.

3.4 Are there gifts for Diabetics or people on a Diet?

Of course, we have some healthy options for people on a diet or diabetics Here , or you can ask us about the possibility of putting together a box for another type of diet such as Keto, etc. We can recommend the Florist section.

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3.5 Gift Cards

Yes, Saboreandocr® offers you from 15,000, they must be used in full (credit, cash back, or cash exchange does not apply).

3. HOW CAN I PAY MY ORDER?

You can select your preferred payment method at checkout.

We accept all cards We use a secure payment gateway with anti-fraud systems for local and international clients through credit cards, debit cards.
Bank transfer (or mobile sinpe) By bank transfer, Mobile Sinpe and bank deposit as well as at authorized points ( servimas, Tucan, Rapibac, Bn services or ATMs ).
Paypal Amount in USD includes exchange rates and Paypal commissionsPayments are in advance, we do not accept cash.

2.1 Where can I make the payment?

You can make both your purchase and payment ridiculously easy through our website, Whatsapp and Messenger. We have secure systems for you to make the payment by your preferred method.

Please note that an additional exchange fee may apply if your currency is not the Costa Rican colon.

4. RETURNS AND REFUNDS

Your 100% satisfaction is important to us.

If you are not satisfied with the conditions of the service, Saboreandocr® reserves the right to provide it, so it proceeds with the return. The client wishes not to receive the service and notifies at least 1 business day from the delivery date (does not apply in special dates or corporate details). Presents negative/offensive behaviors against our company or clients, in addition to any discrimination based on race, sexual preference, politics or religion; Saboreandocr® reserves the right of admission for which the refund is made. If due to a typographical or verbal error by our company regarding the amount of a product, the client must cancel the difference, otherwise Saboreandocr may determine not to provide the service even when the customer has already made the payment. so the refund will proceed within the stipulated time. Any refund whose payment is processed by card, the client must assume the costs of bank commissions, for which the corresponding percentages will be deducted. Saboreandocr is not responsible for the gift when it is sent by Correos de Costa Rica , in case of loss of the package, the resolution and refund time will be attached to the policies of Correos de Costa Rica, which can even last 3 months.

Refund or return process is carried out within a period of 24 business hours + the time that the bank takes if applicable. except when sent by Correos de Costa Rica it can take up to 3 months.